Effective Date: June 2026

Overview

Thank you for shopping with The Antivirus Reseller. We strive to provide genuine antivirus software licenses and excellent customer service. Because most of our products are delivered digitally, special refund conditions apply.

By purchasing products from The Antivirus Reseller, you agree to the terms outlined in this Refund Policy.

Digital Product Policy

The products sold through The Antivirus Reseller are primarily digital antivirus software licenses, activation keys, subscriptions, and related software products delivered electronically.

Due to the nature of digital products, refunds are generally limited once a license key, activation code, download link, or subscription information has been delivered.

Digital products cannot be physically returned and may be immediately usable upon delivery.

Eligible Refund Situations

A refund may be considered under the following circumstances:

1 – Duplicate Orders

If you accidentally place multiple orders for the same product and the additional license key has not been delivered or activated, you may be eligible for a refund.

2 – Non-Delivery of Product

If you do not receive your purchased license due to a technical issue on our side and we are unable to provide the purchased product within a reasonable timeframe, you may request a refund.

3 – Incorrect Product Delivered

If we provide a product that differs substantially from the product purchased, we will work to correct the issue or provide an appropriate refund if a replacement cannot be provided.

4 – Invalid License Key

If a delivered license key is proven to be invalid at the time of delivery and our support team is unable to provide a valid replacement, a refund may be issued.

Non-Refundable Situations

Refunds will generally not be granted in the following circumstances:

• Change of mind after purchase
• Purchase made by mistake after successful delivery
• Failure to read product descriptions
• Incompatibility with your device or operating system when compatibility information was available before purchase
• Failure to meet software publisher system requirements
• Software no longer needed
• Purchase of the wrong product by the customer
• Activated, registered, redeemed, or used license keys
• Products blocked or restricted due to violations of the software publisher’s terms
• Customer dissatisfaction with features offered by the software publisher
• Requests made after excessive delay without a valid reason

License Activation Issues

If you experience activation problems, we encourage you to contact our support team before requesting a refund.

Many activation issues can be resolved through:

• Product verification
• Activation assistance
• Installation guidance
• Account troubleshooting
• Technical support coordination

Our goal is to ensure that customers receive the product functionality they purchased whenever possible.

Refund Request Process

To request a refund, please contact our customer support team and provide:

• Full name
• Order number
• Email address used for purchase
• Product purchased
• Detailed explanation of the issue
• Any relevant screenshots or documentation

Incomplete refund requests may require additional verification before review.

Refund Review

Each refund request is reviewed individually.

Approval or denial of a refund request will depend on:

• Product delivery status
• License activation status
• Nature of the issue
• Verification results
• Compliance with this Refund Policy

The Antivirus Reseller reserves the right to request additional information before making a refund determination.

Processing Time

If a refund is approved:

• Refunds are generally processed within 5–10 business days.
• Actual receipt of funds may vary depending on your bank, card issuer, or payment provider.
• Processing times are outside the direct control of The Antivirus Reseller.

Chargebacks

Customers are encouraged to contact us before initiating a payment dispute or chargeback.

We are committed to resolving legitimate concerns promptly and professionally.

Fraudulent chargebacks may result in account restrictions, order cancellation, or legal action where permitted by law.

Software Publisher Policies

The Antivirus Reseller is an independent reseller of software licenses.

Software publishers may maintain separate licensing, activation, subscription, and cancellation policies. Customers are responsible for reviewing the terms provided by the software publisher.

This Refund Policy applies specifically to purchases made through The Antivirus Reseller.

Limitation of Liability

To the fullest extent permitted by law, The Antivirus Reseller’s maximum liability for any approved refund shall not exceed the amount paid for the applicable product.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of any product purchased through our website.

Changes to This Refund Policy

The Antivirus Reseller reserves the right to modify this Refund Policy at any time without prior notice.

Any updates will be posted on this page with a revised effective date.

Continued use of our website following policy updates constitutes acceptance of the revised terms.

Contact Us

For questions regarding refunds, returns, or order-related issues, please contact us through the contact information available on our website.

The Antivirus Reseller
OH 45039, USA
Website: TheAntivirusReseller.com

We appreciate your business and are committed to providing genuine antivirus software licenses and dependable customer support.